Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


Dear Valued Customers,
During the country lock down period, Ultimo will follow the guidance of the government around remote operation as best possible. As our core business is not classified as “Essential services / products”, we will be shutting down much of our operation during this period. However, we will continue to offer Support and be available to communicate, through e-mail during standard work hours effective Thursday 26th March 17:00.

Please contact the relevant department below for any other assistance you may require during this time;
Finance: Brenda Ashford: accounts@ultimo.co.za
Sales: Wesley Brown: orders@ultimo.co.za
Service: Marc Jerling repairs@ultimo.co.za
Marketing: Lauren Lourens marketing@ultimo.co.za
Although we thoroughly acknowledge the financial hardship that this decision entails for each and every South African including the business industry, we have to also agree that this was an extremely difficult but the best possible decision that could be enforced by President Cyril Ramaphosa for South Africa to locally curb the widespread COVID-19 pandemic.

Ultimo will endeavour, within our power, to deliver effective communication and support where possible to our customers in this difficult time.

We wish each and every client the best during this time and trust that we will all, in unity, stay in isolation/lockdown and adhere to the legislation that has been put in place by our government to bring an end to this disaster in the shortest possible time.
Best wishes,
Wesley Brown
General Manager

Important Repair Notice:

By booking in your device, you fully accept our Repair T’s and C’s which can be found at: