Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


Dear valued customers,

Further to our Facebook communication.

Please note that the Suunto Technical Walk-in Centre will be closed to the public from the 17 March 2020 until further notice. We will, however, continue to provide you with the World Class Service we pride ourselves on.

For all support queries please contact repairs@ultimo.co.za or call us on 011 785 4700.

Please courier all repairs to the Suunto Head Office, ensuring that you provide us with a return address and your contact details. Please include a comprehensive list of any issues.

Ultimo Service Centre – Stonewedge Office Park | Block D, Ground Floor | Corner William Nicol Drive & Wedgewood Link | Bryanston | 2191

OR, POSTNET to : Shop 11B, Lower Level, Bryanston Shopping Centre, Cnr. Ballyclare & William Nicol Drive, Bryanston, 2021
If you send the parcel via POSTNET please provide us with the tracking number.

Important Repair Notice:

By booking in your device, you fully accept our Repair T’s and C’s which can be found at: